:root{--ink: #1d2418;--muted: #667062;--line: #e3dece;--paper: #f4f1e8;--card: #fffcf7;--accent: #545c3c;--accent-2: #3d4630;--warn: #8a4b2f;--crisis: #8d2f2f;font-family:Manrope,Segoe UI,sans-serif;color:var(--ink);background:var(--paper)}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}a{color:var(--accent)}button,.btn{background:var(--accent);color:#fff;border:0;border-radius:999px;padding:8px 14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:6px}button.ghost,.btn.ghost{background:transparent;color:var(--accent);border:1px solid var(--line)}button.danger{background:var(--crisis)}button:disabled{opacity:.55;cursor:default}.shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.side{background:#2c3324;color:#f3f1ea;padding:22px 16px;display:flex;flex-direction:column;gap:18px}.brand{font-weight:700;letter-spacing:.04em}.brand small{display:block;font-weight:500;opacity:.65;letter-spacing:0;margin-top:4px}.side nav{display:flex;flex-direction:column;gap:4px}.side a{color:#f3f1ea;text-decoration:none;padding:9px 12px;border-radius:10px;display:flex;align-items:center;justify-content:space-between;gap:8px}.side a.active,.side a:hover{background:#ffffff1a}.side a.has-new{background:#c4564a38}.side a.has-new.active{background:#c4564a57}.nav-count{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#c4564a;color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;animation:nav-pop .35s ease,nav-ping 1.8s ease-out infinite}@keyframes nav-pop{0%{transform:scale(.35)}70%{transform:scale(1.12)}to{transform:scale(1)}}@keyframes nav-ping{0%{box-shadow:0 0 #c4564a8c}70%{box-shadow:0 0 0 7px #c4564a00}to{box-shadow:0 0 #c4564a00}}.who{margin-top:auto;font-size:13px;opacity:.8}.main{padding:28px 32px 60px}h1{font-size:28px;margin:0 0 6px;font-weight:650}.lead{color:var(--muted);margin:0 0 20px}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}.card{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:16px}.kpi b{display:block;font-size:26px;margin-top:6px}.kpi span{color:var(--muted);font-size:13px}.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.grid-2{display:grid;grid-template-columns:1.2fr .8fr;gap:14px}table{width:100%;border-collapse:collapse;font-size:14px}th,td{text-align:left;padding:8px 6px;border-bottom:1px solid var(--line);vertical-align:top}th{color:var(--muted);font-weight:600;font-size:12px}tr.fresh td{background:#f8e4df}tr.fresh td:first-child{box-shadow:inset 6px 0 #c4564a;font-weight:700;white-space:nowrap}input,select,textarea{width:100%;border:1px solid var(--line);background:#fff;border-radius:12px;padding:9px 11px}textarea{min-height:90px;resize:vertical}label{display:block;font-size:13px;color:var(--muted);margin:10px 0 4px}input[type=checkbox]{width:auto}.row>label,.chips label{display:inline-flex;align-items:center;gap:6px;width:auto;margin:0}.split{display:grid;grid-template-columns:340px 1fr;gap:14px;align-items:start}.list{display:flex;flex-direction:column;gap:8px;max-height:calc(100vh - 220px);overflow:auto}.item{text-align:left;background:var(--card);color:var(--ink);border:1px solid var(--line);border-radius:14px;padding:10px 12px;width:100%;display:flex;flex-direction:column;align-items:stretch;gap:0}.item.active{border-color:var(--accent)}.item.unread{background:#f8e4df;border-color:#c4564a;box-shadow:inset 6px 0 #c4564a}.item.unread.active{background:#f3d4cc}.item .top{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted)}.item .when{display:inline-flex;align-items:center;gap:6px}.item p{margin:6px 0 0;font-size:14px}.item.unread p{font-weight:700;color:var(--ink)}.badge.new{background:#c4564a;color:#fff;font-weight:700;letter-spacing:.02em}.badge{border-radius:999px;padding:2px 8px;background:#ece7da;font-size:12px}.badge.crisis{background:#f3d6d2;color:var(--crisis)}.badge.ask{background:#f3e6c8;color:var(--warn)}.badge.spam{background:#e4e0d6;color:#5c5648}.thread{display:flex;flex-direction:column;gap:8px;max-height:52vh;overflow:auto;padding-right:4px}.msg{max-width:80%;padding:8px 12px;border-radius:14px;background:#fff;border:1px solid var(--line);white-space:pre-wrap}.msg.user{margin-left:auto;background:var(--accent);color:#fff;border:0}.msg.operator{box-shadow:inset 3px 0 #7d8b99}.msg.system{align-self:center;background:transparent;border:0;color:var(--muted);font-size:13px}.mini{width:54px;height:68px;object-fit:cover;border-radius:8px;background:#ece7da}.login{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top,#e7efe0,var(--paper) 55%)}.login form{width:min(420px,100%)}.err{color:var(--crisis);font-size:14px}.chips{display:flex;flex-wrap:wrap;gap:6px}.add-tag{display:flex;gap:8px;align-items:center;margin:0 0 8px}.add-tag input{flex:1;width:auto;min-width:0}.add-tag button{width:auto;white-space:nowrap}.chip{background:#ece7da;border-radius:999px;padding:4px 8px;font-size:12px}.block{margin-bottom:14px}.dirty{color:var(--warn);font-size:12px}@media (max-width: 960px){.shell{grid-template-columns:1fr}.side{flex-direction:row;flex-wrap:wrap}.who{margin-top:0;width:100%}.split,.grid-2,.kpis{grid-template-columns:1fr}.main{padding:16px}}